Cancellation & Refund Policy
Our Policy
Thank you for choosing Skillseed as a business partner. Cash flow is critically important to us and our beneficiaries, as a lot of work starts way before each course actually takes place. To be fair to our community partners and our staff, we may, depending on the specific situation, decline to work with clients who do not or cannot place an upfront deposit and/or pay the full amount upfront.
Skillseed supports many different community partners in Singapore. Payment upon completion of the course with long credit term conditions means delaying disbursements to our community partners and beneficiaries for months. In their situation, as you can imagine, any delay could be critical.
Skillseed prides ourselves in channeling funds to our community partners first. This is not just a business for us – this is about supporting livelihoods. To this end we believe we have a fair cancellation and refund policy, and welcome any suggestions on how we can improve. We thank you for respecting the way we work and for supporting our commitment to fair practices.
These Terms and Conditions (“T&Cs”) stated herein are considered acknowledged and agreed to by the Organisation when an Award Notice is given or when a Purchase Order (or any form of course acceptance, or request for our team to proceed with work) is issued to Skillseed Pte Ltd (“Skillseed”). If the Organization has received and accepted a Proposal from Skillseed, the specific T&Cs contained within the Proposal will take precedence over this set of T&Cs.
A. Deposit & Confirmation
The Organization may exercise the option to pay a deposit that is 25% of the total course fees upon confirmation and signing of the Quotation Agreement (or any form of course acceptance, or request for Skillseed to proceed with work), to confirm its commitment to the workshop / learning journey.
The deposit is to be paid within 30 days upon issue of an e-invoice from Skillseed, or latest on the day before the commencement of the course, whichever earlier.
Should the Organization choose to exercise this option, it will be entitled to:
One (1) major amendment request at no extra charge. Subsequent amendments will be charged as per Cl B.3
Full refund of deposit payment should Skillseed decide to cancel the workshop / learning journey due to unforeseen circumstances, in accordance with Cl B.6.
A “major amendment” includes but is not limited to changes to date(s), venue, partners, topic of workshops (that differ from the originally agreed upon details at date of accepted quotation and/or proposal), or any aspect of the course that requires substantial effort by Skillseed to rearrange and coordinate with third-party partners, as determined by Skillseed.
Any postponement of the workshop / learning journey shall be limited to a new date within 6 months of the original stipulated workshop / learning journey date. If the revised dates do not fall within 6 months of the original dates, the contract/agreement will be terminated and the Organization will be subject to our Cancellation policy.
B. Cancellation & Refund Terms
No refunds or reduction in fees payable will be made for subsequent decreases in the number of participants during the actual day of workshop or learning journey after the initial confirmation of the number of participants, as stipulated in writing (in email or in a quotation issued by Skillseed) by the Organization prior to the workshop or learning journey
Any increase in the number of participants for the workshop or learning journey on the actual day (deviating from the maximum number as quoted by Skillseed in the Proposal and/or Quotation) will be liable for additional charges.
We request that Organizations write in to Skillseed to inform us of the additional numbers and be updated of, and agree to the additional charges as soon as possible.
Skillseed reserves the right to cap the maximum number of participants according to our official Proposal and/or Quotation.
The Organization may request, in writing, for changes to an already confirmed and mutually agreed upon component of the workshop or learning journey, such as but not limited to date, venue or partners under the management of Skillseed.
If a 25% deposit has been paid, Organization will be entitled to one (1) major amendment request at no extra charges. Subsequent amendments are chargeable as per below.
If the Organization has yet to make any deposit payment, Skillseed reserves the right to charge the following administrative fees, if the amendment request was made:
At least 15 days before the component of the workshop or learning journey: Up to $20 per participant administrative fee plus any expenses incurred from the result of the change
Less than 15 days before the component of the workshop or learning journey: Up to $40 per participant administrative fee plus any expenses incurred from the result of the change
Should the Organization decide to cancel the workshop or learning journey, the following terms will apply, provided notice of cancellation was given in writing:
At least 15 days before the workshop or learning journey:
For Organizations who have paid the 25% deposit, the deposit will be forfeited.
If the Organization has yet to make any deposit payment, Skillseed reserves the right to charge 50% of the full fees due.
Less than 15 days before the workshop or learning journey: No refunds will be made under all circumstances, regardless of whether a deposit has been paid. If the Organization has yet to make any payment, Skillseed reserves the right to charge 100% of the full fees.
Development costs, if applicable and stipulated upfront, shall still apply in full even if the organization requests to take away certain components in the actual workshop or learning journey, or cancel the workshop or learning journey after any written confirmation from the Organization has been issued.
Should Skillseed decide to cancel the entire workshop or learning journey due to unforeseen circumstances, all fees, excluding expenses already incurred on behalf of the organization, will be refunded.
C. Refund of Unused Services During Workshop or Learning Journey
Should the Organization decide not to utilize the meals, transportation, land tours, or other services already included in the cost during the course of the workshop or learning journey, no refund or exchange shall be allowed. Any additional costs due to transportation and/or meals will be borne by the Organization.
D. Changes Initiated by Skillseed
Skillseed shall make every effort possible to avoid changes in the programme. Should changes be necessary due to factors beyond the reasonable control of Skillseed including (but not limited to), war, civil disorder, disease outbreaks, weather or local conditions, Skillseed shall be entitled to do so subject to notice being given as soon as possible.
Skillseed shall endeavour to substitute a suitable arrangement of similar standard, and the Organization shall have no entitlement to compensation of any form. Please note that additional charges may apply for alternatives packages. Should there be additional charges, Skillseed will first inform and seek the concurrence of the Organization, within reasonable notice.
E. Third Party Providers
We incorporate and rely on the services of transport companies, restaurants and other third-party service providers for our programmes. These Terms and Conditions herein and all arrangements relating to the course are additionally subject, in every respect, to any terms and conditions that may be imposed by these third-party service providers. Whilst we will endeavour to render reasonable assistance to our Customers wherever possible, we have no control over these third-party service providers and shall not be liable, in any way, for any changes made by or acts or omissions on the part of such third-party service providers in connection with any course.
F. Responsibility
In respect of these services provided, Skillseed only accepts responsibility for such services over which it has full and direct control. Skillseed does not accept liability of responsibility for any acts, omissions or defaults of other service providers unless the same could have been reasonably avoided by Skillseed or unless the same is caused directly by the negligence of Skillseed, its servants or agents.
G. Limitations & Exclusions
Skillseed shall be entitled to rely upon and invoke all limitations and exclusions of liability under all appropriate international conventions and nothing herein contained shall operate to defeat or diminish Skillseed’s rights in that respect.
H. Force Majeure
Skillseed does not accept any responsibility whether in contract or in tort for any injury, damage, loss or expenses caused directly or indirectly by force majeure or other events which are beyond the reasonable control of Skillseed or which are unavoidable by the exercise of due diligence on the Skillseed’s part including but not limited to war, strike, industrial action, civil disorders, floods, earthquakes, severe weather conditions, outbreak & spread of diseases, acts of God, acts of Government (local or overseas) or any other authorities.
I. Rights, Disclaimers and Indemnity Relating to courses
Without limiting any other provision of these Terms and Conditions, to the fullest extent permitted by law, we shall not be responsible or assume any liability to any participant for:
any injury, damage, loss or delay affecting any person or property not arising from Skillseed’s negligence or breach;
any loss, damage, cost, expense or delay suffered or incurred due to circumstances beyond our reasonable control, including but not limited to: (i) actions or omissions of third parties (including any applicable third party service providers); (ii) mechanical breakdowns; (iii) a Force Majeure Event; (iv) a failure by the participant to comply with any of his or her obligations hereunder; (vi) a failure by the participant to follow reasonable instructions.
To the fullest extent permitted by law, our maximum liability to any participant for any loss, damage, cost and/or expense shall in no event exceed the amount of the Programme / Workshop fare paid to and received by us in respect of such Customer or participant.
In no event shall we be liable for any punitive, special, indirect or consequential loss or damage, including loss of production, profit, revenue or contract or loss of or damage to goodwill or reputation. We reserve the right to withdraw any itinerary or any reservation made and/or to decline or refuse any individual as a member of the workshop or learning journey, if it appears to us, in our absolute discretion, that such individual is likely to endanger the health or safety, or impair the comfort and enjoyment of the other members of the programme.
The Organisation agrees to indemnify us, our affiliates and our respective facilitators, directors and employees, immediately on demand, against all claims, liabilities, damages, costs and expenses, including legal fees (on a full indemnity basis), arising out of any breach of these Terms and Conditions by the Organisation.
J. Security and Safety concerns
For the safety of all members of the workshop or learning journey, Skillseed, through its representative/s shall be empowered to manage any participant (in consultation with the organizer/teacher in charge) in an appropriate manner (including requiring the said participant to exercise restraint or leave the group) if such a person should act or misbehave in a manner which is unreasonable, violent or detrimental to the enjoyment, interest and safety of the other participants. In such a situation, Skillseed shall not entertain any claims for refund or compensation.
K. Third Party Rights
For the purposes of the Contracts (Rights of Third Parties) Act and notwithstanding any other provisions set forth in this document, this Agreement is not intended to, and does not, give any person who is not a party to it, any right to enforce any of its provisions.
L. Confidentiality and Privacy
We will comply with all relevant obligations under the Personal Data Protection Act 2012 (“PDPA”) governing the collection, use, disclosure and care of your personal data in accordance with our privacy statement.
We may take photographs and videos of participants participating in our workshops or learning journeys for our advertising and publicity materials (e.g. course catalogue) and by joining our workshops or learning journeys, all participants shall be deemed to have consented to such collection and/or use on our part. Notwithstanding, any participant who wishes to withdraw his or her consent to our collection or use of any photographs or videos that may feature such participants, may notify us at info@skillseed.sg, whereupon we will endeavour, as soon as reasonably practicable, to remove any reference to such participant from our advertising and publicity materials and/or related media programmes; provided always that we shall not be liable to recall or change any such materials or media programmes which have been produced, publicly distributed or disseminated by us prior to receiving such notice.
M. Claims & Dispute Resolution
Should the Organization have any complaints, it is desirable that the same be notified to Skillseed immediately so that action/s may be taken to resolve the complaint expeditiously. The Organization’s complaint should be in writing (either by letter or email) and forwarded to Skillseed no later than 7 days upon completion of the workshop or learning journey.
N. Severability of Terms & Conditions
Each provision herein is intended to be separate and independent of the others and in the event should any of the provisions herein be determined or adjudged to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions herein shall be unimpaired and shall continue to apply.
O. Governing Law
This Agreement shall be governed by the laws of the Republic of Singapore and the parties expressly submit themselves to the non-exclusive jurisdiction of the courts of Singapore.